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FAQ

Q - What is the best way to contact you?
A - We do our best to answer any questions as quickly as possible. The best way to contact is is via  our email, hecici99@foxmail.com.

Q - When will my order be shipped?
A - Your order will be shipped within 1 to 3 business days.

Q - How long will it take for my order to arrive?
A - For the free standard shipping , your package should arrive within  14 and 25 business days. Please note that we have no control over unexpected delays at your country's customs or post office.

Q- It's been over 25 days and I still haven't received my order, where’s my package?
A- If your order was not a pre-order, then there is a chance your package is delayed by your country's customs or local post office. In this case please contact us so we can find a solution.

Q - I need my order ASAP, which shipping option should I choose?
A - If you have time limitations,  we recommend you choose the express shipping option. Express shipping does require a signature upon arrival.
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